RETURNS AND CANCELLATIONS POLICY
Return and Refund Policy
Thank you for shopping at gifteverytime.com.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
- Youmeans the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- Company(referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to FEFY ECOMMERCE PRIVATE LIMITED, No.274/1, 6th Main Road, 1st Cross, MICO Layout, BTM Layout 2nd Stage, Bangalore 560076.
- Servicerefers to the Website.
- Websiterefers to gifteverytime.com.
- Goodsrefer to the items offered for sale on the Service.
- Ordersmean a request by You to purchase Goods from Us.
Your Order Cancellation Rights
You are entitled to cancel Your Order before the order is shipped or dispatched. you would be receiving order cancellation email for the same
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By visiting this page on our website: http://gifteverytime.com/contact-us/
We will reimburse You no later than 14 days from the day of cancellation. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Refund shall be made under following conditions:
- Order was cancelled from our end.
- Order was not delivered to the recipient.( This does not include the case for unfounded recipient )
- If there is any complain regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced. Complaint should be registered by email on firstname.lastname@example.org on delivered date to get any action after that no action in any case.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- In case of any manufacturing defect, customers may notify us within 72 hours from the delivery. However, in case of transit damages, the issue has to be reported within 48 hours. After which we may not be able to accept the complaint.
- Defects will be replaced or refunded.
- Products to be returned have to be shipped to our store by the customer.
- The courier charges for the returns will have to be borne by the customer.
- The amount paid by you for the product through any of the payment modes will be credited to your Gifteverytime account as Voucher Code. Please note that the shipping charges are non-refundable.
- Once the refund amount is in your account, you can use the credit to order a replacement or buy a new product. The credited amount will be valid for 1 year.
- MANDATORY NOTE: VIDEO SHOULD BE MADE WHILE OPENING THE PARCEL AND SHOULD BE ATTACHED IN THE MAIL
Return to address:
No.274/1, 6th Main Road
1st Cross, MICO Layout, BTM Layout 2nd Stage
PH: 63023 59211
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Address Change requests
Change in the address is permitted free of cost only within first 12 hours of the order placed
- Within 48 hours period before delivery, if address is changed we charge Rs 200/-.
- Sometimes the address change request can not be accepted, in that case order will not be refunded or cancelled.
It is user responsibility to provide correct pincode in the address of delivery. The pin code should map to the correct delivery address. Sometimes address mentioned does not correspond to the the pin code of that area.
If pin code entered in the address section is incorrect then following cases arise –
- Address entered is of Non-Serviceable area, the order stands cancelled and NO refund will be initiated – The system checks pincode for delivery verification and may accept order when pincode entered is of serviceable area and address is not.
- If our team contacts you regarding wrong pin in address, and you want to get delivery done to new pin code, the charges of the newly added pin code will apply. The order can not be cancelled and refunded in case you do not wish to pay for correct pin code’s charges.
The products and services displayed on Gifteverytime are our best offerings and we put in our 100% effort to deliver high quality similar products and services. These terms and conditions are put across to avoid any possible conflict.
- All products listed on the website, their descriptions, and their prices are subject to change, time to time according to the various conditions prevailing in the market.
- The acceptance of order is subject to availability of products, delivery areas and time. The order may or may not be accepted. The order might be cancelled after assessing the circumstances and communicated to customer. In such case amount paid is fully refunded.
- In case we detect fraudulent behaviour, we are liable to cancel the order at our discretion and we will not be refund money in such cases.
- If the duplicate order with the similar details are placed, we will try to contact the customer, and in case of no response from the customer, we will process both the order. Any argument risen after that will not be entertained.
- Recipient should check the order before signing the receipt, If found damaged, recipient should refuse to accept the order and delivery person will return with a replacement. Kindly allow a minimum of 24 hours for the replacement.
- Execution of the order will be considered successful and complete in cases like Wrong Address mentioned by sender, premises where delivery has to be made is locked, recipient of order is not available, and recipient has refused to receive the order due to personal reasons ( NOT due to products or services of Gifteverytime).
- Execution of the order will be considered successful and complete in case of permission not granted to our delivery executive to enter the delivery location. For example the orders where delivery locations are premises like hospitals, Govt agencies, societies , resorts hotels, any personal or public property, etc. and the recipient number is not reachable.
- Delivery timings, if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs, during rush days like Valentine’s Day, Mother’s Day, Rakhi, New year Eve etc. The order cancellation would not be possible in such circumstances and order will be executed on the consecutive days.
- Gifteverytime is not liable for any delay in delivery by the courier company / postal authorities. Gifteverytime only guarantees to hand over the consignment to the courier company or postal authorities within 4 working days
A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by customer, we are not liable for any loss or claim beyond the amount actually paid by customer.
Any discounted or exempted amount can not be claimed for refund.
Any extra amount credited to Gifteverytime’s (FEFY ECOMMERCE PRIVATE LIMITED) account may be considered for order enhancement but will not be refundable.
In all matters concerning Cancellation and refund Gifteverytime shall have the deciding hand.
Gifteverytime may amend its Cancellation And Refund Policy from time to time. If we make any substantial changes in the way we use your personal information
Courier Gift : It can’t be cancelled once it’s shipped or acknowledge by us. As every product is mentioned about deliveries just below the product name. which can be extended by courier partner. Usually we takes 4-7 tentative days but in some cases it can be longer than expected.
Only one attempt for delivery will be made, second attempt will not be made and order will be cancelled. No refund will be made in such case.
Complaints received after 4 days of Order Date / Shipment Date, whichever is later will not be entertained. Refund requests should be made within 1 day of the shipment / delivery date.
In any of the cases above Wallet refunds and Bank refunds can be initiated only at the discretion of company considering the reasons of cancellation like unfortunate events, calamities or unavoidable circumstances. No claims to refund can be made by customer to overrule above stated clause.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By visiting this page on our website: http://gifteverytime.com/contact-us/